Safety Promise at Columbia Icefield Skywalk in Jasper National Park

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A metal and glass platform extends out over a valley below a tall glacier-covered mountain.

Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting the Columbia Icefield Skywalk and that this unforgettable destination can continue to make a positive impact on our guests. When you decide to visit us, you can feel confident that you’ve made the right choice.

SAFE: Ensure adequate physical distancing

Reduced occupancy in the Glacier Discovery Centre, washrooms and restaurants to only 50%.
All guests must wear face masks that cover their mouth, nose and chin within our public spaces and for the duration of the experience. This excludes while you're seated in our restaurants for the purpose of consuming food or drinks.
We will be checking everyone's health and temperature before each tour begins. Learn More
Our buses will be limited to 50% of occupancy, to a maximum of 26 passengers.
We will reserve empty seats between groups on all and buses.
We have implemented one-way flow through the Skywalk experience.
To limit crowding at the ticket desk, we are strongly encouraging advanced online reservations.
Our enhanced signage with guide guests to keep 2 m apart in all line-up areas.
In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups and washrooms.
The layout of our gift shop now allows for social distancing.
Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and contactless payment options.
We will be screening our team members for illness at the beginning of each shift. We have also restricted occupancy at our staff accommodations.

CLEAN: Heighten hygiene and sanitation protocols

We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces at the Columbia Icefield Glacier Discovery Centre and Skywalk. Cleaning of all these spaces will be frequent and thorough.
On our buses, we will engage in thorough cleaning after each outing and an additional deep clean at the end of each day.
You’ll also find hand sanitizer stations throughout the entire experience.
Staff will wear appropriate personal protective equipment
In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.

INFORMED: Rigourous staff training and communications

We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

PEACE OF MIND: Taking a positive approach

We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Cancellation Policy

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all attraction experiences.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Below are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

Learn more about our Safety Promise

Questions? Contact our Local Experts

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

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