• Reduced occupancy in the Glacier Discovery Centre, washrooms and restaurants to only 50%.
• All guests must wear face masks that cover their mouth, nose and chin within our public spaces and for the duration of the experience. This excludes while you're seated in our restaurants for the purpose of consuming food or drinks.
• We will be checking everyone's health and temperature before each tour begins. Learn More
• Our buses will be limited to 50% of occupancy, to a maximum of 26 passengers.
• We will reserve empty seats between groups on all and buses.
• We have implemented one-way flow through the Skywalk experience.
• To limit crowding at the ticket desk, we are strongly encouraging advanced online reservations.
• Our enhanced signage with guide guests to keep 2 m apart in all line-up areas.
• In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups and washrooms.
• The layout of our gift shop now allows for social distancing.
• Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and contactless payment options.
• We will be screening our team members for illness at the beginning of each shift. We have also restricted occupancy at our staff accommodations.

• We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces at the Columbia Icefield Glacier Discovery Centre and Skywalk. Cleaning of all these spaces will be frequent and thorough.
• On our buses, we will engage in thorough cleaning after each outing and an additional deep clean at the end of each day.
• You’ll also find hand sanitizer stations throughout the entire experience.
• Staff will wear appropriate personal protective equipment
• In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.

• We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
• Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
• Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
• We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
• We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

• We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
• As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
• We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Below are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

• Government of Alberta Guidance for Restaurants, Cafes, Pubs, and Bars
• Government of Alberta Guidance for Outdoor Recreation
• Government of Alberta Guidance for Retail Businesses
• Restaurants Canada COVID-19 Reopening Best Practices
• CCOHS Covid-19 Tips for Work Camps
• Banff Lake Louise Tourism Covid-19 Resources