Safety First

Our commitment to the safety and well-being of guests and staff takes on added importance as we navigate the COVID-19 pandemic.

Through our Safety Promise program, we will ensure that everyone feels safe when visiting Golden Skybridge and we will continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Enhanced Cleaning Program

  • We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces at the Golden Skybridge.
  • Cleaning of all these spaces will be frequent and thorough. We have a regular cleaning and sanitization schedule of all bridge handrails.
  • You’ll also find hand sanitizer stations throughout the entire experience.
  • Staff will be supplied appropriate personal protective equipment for optional use.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We continue to practice physical distancing in lunch areas and common spaces.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have established protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • The ample outdoor area at Golden Skybridge allows our guest to enjoy the space mask-free while maintaining proper physical distancing with other guests.
  • To limit crowding at the ticket booths, we are strongly encouraging advanced online reservations.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately — with focus a on lineups, in the lobby, and when entering the two bridges.
  • Gift shop layout has been altered to allow for social distancing.
  • Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and contactless payment options.
  • Our team members will be self-screening for illness, and will need to disclose any illnesses prior to beginning their shift.

calendar icon

Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund.

Working Together

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

back to top