Safety First Is Our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this promise, we’ve continued to apply enhanced cleaning, training and anti-transmission practices at all of our attractions.

No matter when you visit, ensuring everyone can enjoy the incredible places we operate in with absolute peace of mind remains a priority.

Enhanced Cleaning Program

  • We use Health Canada-approved cleaners in all our shared spaces.
  • High-touch areas, including all bridge handrails, are frequently and thoroughly cleaned and sanitized.
  • You’ll also find hand sanitizer stations throughout the entire experience.

Rigorous Staff Training

  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • We have established protocols for staff illness reporting and management to help ensure healthy people stay that way.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately — with a focus on lineups, in the lobby, and when entering the two bridges.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • To limit crowding at the ticket booths, we strongly encourage advanced online reservations.
  • Additional transmission-reducing tactics include optional personal protective equipment for staff, contactless payment and express check-outs have been applied wherever possible.

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Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund.

Working Together

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

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