Banff Jasper Collection

Frequently Asked Questions

Yes. A hot lunch buffet will be provided for all guests on the tour at the Columbia Icefield Glacier Discovery Centre with options for vegetarian, vegan and gluten free meals.

Make sure you wear layers, sunscreen, and comfortable shoes with grip on the bottom (i.e. sneakers, hiking boots). Sunglasses may come in handy as well as an empty water bottle that you can fill with glacier water if you wish. Also, don't forget your camera!

You will visit several beautiful locations in Banff National Park, including Lake Louise, the Icefields Parkway, Crowfoot Glacier, Bow Lake, Peyto Lake, Columbia Icefield, Glacier Adventure and the Glacier Skywalk.

You will have approximately 30 to 60 minutes at the Columbia Icefield Glacier Discovery Centre.

There are two restaurants, a gift shop, the Parks Canada Glacier Gallery, and the Glacier View Inn all located in the Columbia Icefield Glacier Discovery Centre. 

The tour will stop for approximately 15 to 25 minutes to explore around each lake and take photos.

Unfortunately, due to time constraints, the motor coach will not stop at the Crowfoot Glacier.

Guests will usually spend approximately 15 to 20 minutes at Lake Louise.

Yes. If you choose the Columbia Icefield Discovery and start from Banff you are able to end your trip in Lake Louise. Be sure to tell your driver. The price will remain the same as a return trip to Banff.

We recommend allotting 3 hours for the full tour experience including the Glacier Skywalk. 

Yes! Halfway through the tour, you will be able to step out onto the ancient ice of the Athabasca Glacier. We ask that visitors stay within the clearly marked area as this is regularly maintained and has been deemed safe.

Our specially designed Ice Explorers can transport up to 56 passengers.

Be prepared for anything! The Columbia Icefield is a unique ecosystem and weather can easily change from sunshine to snow. Dress in warm layers and make sure to wear closed-toe shoes with sturdy soles. Hiking boots and running shoes would be best. You can expect the temperature to be about 15 degrees Celsius cooler on the ice than at the Columbia Icefield Glacier Discovery Centre.

No. Unfortunately our motor coaches are not wheelchair accessible.

Yes! Our sightseeing tours are a great way for families to experience the Canadian Rockies, with the exception of Taste and Explore, which is suited for guests 18 years and over.

Any children 5 and under sharing a seat with a paying adult will be free. If you require a separate seat for your infant 5 and under, the regular child rate will be charged.

Yes, our sightseeing tours that include food do offer different options that work for most restrictions.

  • Our Mountain, Lakes and Waterfalls tour includes a BBQ lunch that features a vegetarian, gluten free and/or vegan lunch option.
  • Our Columbia Icefield Discovery & Icefields Parkway Discovery tours includes a hot lunch buffet with options for vegetarian, vegan and gluten free meals.

If you have any dietary restrictions, please contact 1.866.360.8839 and one of our reservation agents can assist you further.

Yes. We ask that you make reservations at least 24 hours in advance to ensure availability.

We have several hotel partners that can accept payment and book your reservation for you. Check with the front desk about this option.

VISA and Mastercard are acceptable methods of payment online. Cash and debit payments are accepted at all Explore Rockies locations.

Full refunds are provided if cancellations are made at least 90 minutes in advance of your scheduled departure time.

These tickets must be purchased in person at least 30 minutes prior to departure and you must provide proof of residency to receive the discount. Some restrictions do apply — please ask when purchasing.

We have an all-new fleet of 56-seat luxury motor coaches that feature large windows providing unobstructed views, onboard washroom facilities, reclining seats, climate controlled temperatures, and onboard refreshments served. You will also have a professionally trained tour guide who has a wealth of information on the local area.

No, Wi-Fi will not be available on any of our sightseeing tours as we will be in areas without reception.

Wildlife sightings are very common in the National Park, but we cannot guarantee animal sightings. There are a lot of bears, moose, elk, big horn sheep, mountain goats, deer and more that share the parks with us and because they are in their natural habitat, their sightings are unpredictable.

Baggage liability is limited to $100 for loss or damage per passenger. We do not recommend leaving any high value items in luggage stored beneath the coaches in the luggage bins.  

No. Parks Canada requires all adult visitors to Canada’s national parks to buy a permit for the duration of their stay to support visitor services and facilities. Day Passes or a yearly Discovery Pass are available to buy in-person at Parks Canada's park gates and information centres in Banff and Jasper. Admission for youth 17 and under is free.

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