• Increased cleaning protocols throughout experiences.
• Sanitize equipment after each tour.
• Hand sanitizer will be provided throughout the experience

• Train staff to ensure everyone’s safety & well-being.
• Ongoing collaboration with regional partners & experts.

• We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
• As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
• We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all attraction experiences.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Below are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

• Government of Alberta Guidance for Restaurants, Cafes, Pubs, and Bars
• Government of Alberta Guidance for Outdoor Recreation
• Government of Alberta Guidance for Retail Businesses
• Restaurants Canada COVID-19 Reopening Best Practices
• CCOHS Covid-19 Tips for Work Camps
• Banff Lake Louise Tourism Covid-19 Resources