Link to wildfire-related common questions
As Jasper residents return and make progress towards recovery, Pursuit remains committed to supporting the community and restoring a great visitor experience.
We are happy to share that in addition to providing rooms to the municipality for essential workers, residents and those supporting the recovery process, we’re now able to welcome guests. Miette Mountain Cabins and the Alpine Wing at Forest Park Hotel are now open and as of September 20th, we will also begin welcoming guests to the Chateau Jasper. The Lobstick, Marmot Lodge, Pyramid Lake Lodge and Crimson Hotel still remain unavailable; however, we are happy to welcome displaced guests into any of our other properties that are available. If you have a reservation that you want to cancel, please contact reservations directly at [email protected]. otherwise, we look forward to welcoming you soon!
Please note, services in Jasper are limited at this time. If you choose to visit, we ask for your patience as we and the community work to restore this iconic destination. For a list of available services and businesses in the Jasper area, please visit the Municipality of Jasper website.
The residents of Jasper have been deeply affected by the recent wildfire, with many losing their homes and businesses. We kindly ask visitors to be mindful, give impacted areas of people space and be respectful as there may be longer than normal wait times for services.
We look forward to welcoming guests and providing a great hospitality experience. We appreciate your support, as Jasper’s community is built on tourism.
Parts of the Maligne Valley experienced fire activity and damage, and though the wildfire did not affect the upper Maligne Valley and areas around Maligne Lake, hazards remain along the roadway.
Parks Canada announced Maligne Lake Road will remain closed until further notice. Due to this closure, all Maligne Lake Cruises and Jasper sections of Brewster Sightseeing, specifically Explore Jasper and Explore Maligne, have been cancelled for the remainder of the 2024 season. If you have a booking, it will automatically be cancelled, and your credit card will be refunded. Refunds should take up to 5-10 business days. No further action on your cancelled booking is required. We look forward to welcoming guests back to this iconic attraction in Summer of 2025.
Yes, if our operations were closed due to the impacts from the wildfire on the dates of your booking, your reservation will automatically be cancelled and you will be refunded.
However, if you had to cancel your trip to Jasper because of the wildfire and as a result need to cancel an attraction or hotel that is now open, please contact us to ensure you receive a refund.
If you have a current booking to visit the Maligne Lake Cruise as part of your Pursuit Pass, we will automatically cancel and refund a portion.
If you would like to modify your current booking, please select the Modify Booking button in your confirmation email to adjust the date.
Please use this contact form to let us know what you left behind and where, we will do our best to locate and safely return it to you.
While every insurance policy differs, please download the Insurance Letter from our Resources section. This letter references current cancellations as a result of the evacuation order.
Jasper National Park is currently closed to all visitors.
For the safety of our guests, we have removed the Maligne Lake Cruise as a Pursuit Pass attraction at this time.
The Columbia Icefield Adventure and Columbia Icefield Skywalk are now open.
