Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.  

Through this program, we will ensure that everyone feels safe when visiting our restaurants and cafes and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Enhanced Cleaning Program

  • We have increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces and in the washrooms at our restaurants. Cleaning of all these spaces will be frequent and thorough.
  • You’ll also find hand sanitizer stations throughout the restaurant.
  • We will provide single-use menus or laminated menus which are fully disinfected after each use. We will also be providing QR Code menus at select restaurants.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We continue to practice physical distancing in lunch rooms and common spaces.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have established protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • To limit waiting for tables, we strongly encourage advanced reservations.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone respects personal distance and flows through the spaces appropriately — particularly at washrooms and restaurant entrances.
  • Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and a contactless payment option.
  • Our team members will be self-screening for illness, and will need to disclose any illnesses prior to beginning their shift. We have also restricted occupancy at our staff accommodations.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

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