Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when on our Brewster Sightseeing, Brewster Express and Open Top Touring vehicles and that these unforgettable destinations can continue to make a positive impact on our guests. When you decide to visit us, you can feel confident that you’ve made the right choice.

By order of the Government of Alberta, proof of COVID-19 vaccination or a negative COVID-19 PCR or rapid test result within 72 hours of your visit is required. Learn more

Rapid Antigen and Molecular PCR tests are available at a private clinic in Banff, with no appointment necessary. Learn more.

Enhanced Cleaning Program

  • We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces. Cleaning of all these spaces will be frequent and thorough.
  • In our buses, we will engage in thorough cleaning after each outing and an additional deep clean at the end of each day.
  • You’ll also find hand sanitizer stations throughout the experience.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • All guests must wear face mask that covers their mouth, nose and chin for the duration of their experience, as required by the Alberta Government.
  • Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and a contactless payment option.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups, boarding and disembarking.
  • At the beginning of each shift, we will be screening our team members for illness. We have also restricted occupancy at our staff accommodations.

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Cancellation Policy

We have implemented a special policy that allows you to cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

*Cancellation Policy valid March 1, 2021 through to November 1, 2021.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

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