Safety First is our #1 Core Value


Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. 

Through this program, we will ensure that everyone feels safe when visiting the Banff Gondola and that this unforgettable destination can continue to make a positive impact on our guests. When you decide to visit us, you can feel confident that you’ve made the right choice.

Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your visit for a full refund for all attraction experiences.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

SAFE: Ensure adequate physical distancing
  • All guests must wear face masks that cover their mouth, nose and chin for the duration of the experience. This includes all of our indoor and outdoor public spaces. Applicable to guests with or without a medical exception.
  • In our lobby area and gift shop, we have reduced capacity to only 15%
  • We have reduced capacity of our dine-in restaurants.
  • We have temporarily closed the interpretive center.
  • We are only allowing single groups to board Gondola cabins.
  • To limit crowding at the ticket booths, we are strongly encouraging advanced online reservations.
  • Our signage will guide guests to keep 2 m apart in all line up areas.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups, in the lobby, when boarding the gondola, at washrooms and throughout the Upper Station.
  • Through the Lower Terminal, flow is now one way and occupancy limited to 15%.
  • Gift shop layout has been altered to allow for social distancing.
  • We have moved furniture from the patio and created one-way flow throughout area.
  • Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and contactless payment options.
  • We will be screening our team members for illness at the beginning of each shift. Staff accommodations will also have restricted occupancy.
CLEAN: Heighten hygiene and sanitation protocols
  • We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces at the Banff Gondola. Cleaning of all these spaces will be frequent and thorough.
  • We’ll sanitize each of our Gondola cabins after each use.
  • You’ll also find hand sanitizer stations throughout the entire experience.
  • Staff will wear appropriate personal protective equipment.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.
INFORMED: Rigourous staff training and communications
  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.
peace of mind
PEACE OF MIND: Taking a positive approach
  • We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.
Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Below are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

Questions? Contact our Local Experts

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

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