Banff Jasper Collection: Safety Promise

A few boats around a dock extending out on a calm lake below rocky mountains.

Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Enhanced Cleaning Program

We have increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces. Cleaning will be frequent and thorough.
All boats, buses, Ice Explorers, sightseeing tour vehicles and Brewster Express coaches will be fully sanitized between outings.
In our hotels, we have extra-stringent room cleaning protocols between each guest's stay.

You’ll also find hand sanitizer stations at all property entrances, public spaces and near washrooms. For our lodging guests, we will offer disinfecting wipes or similar cleaning supplies.
In staff spaces, we have improved and enhanced our cleaning protocols.

Rigorous Staff Training

We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.

We have established protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.

We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

In our public spaces, you'll see our team helping to ensure we all work together and that everyone respects personal distance and flows through the spaces appropriately—particularly at line ups, in open spaces and at washroom facilities.

Some of our other transmission-reducing tactics include plexiglass barriers, optional personal protective equipment for staff, contactless payment and express check-outs applied wherever possible.
Our team members will be self-screening for illness, and will need to disclose any illnesses prior to beginning their shift.

Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all hotels and attraction experiences. Travelling on one of our coaches? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

Working Together

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.