• We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared space. Cleaning will be frequent and thorough.
• All boats, buses, Ice Explorers, sightseeing tour vehicles and Brewster Express coaches will be fully sanitized between outings.
• In our hotels, we’ll remove unnecessary touchpoints and apply extra-stringent room cleaning protocols between each guest stay.
• You’ll also find hand sanitizer stations at all property entrances, public spaces and near washrooms. For our lodging guests, we will offer disinfecting wipes or similar cleaning supplies.
• In staff spaces, we have improved and enhanced our cleaning protocols.

• We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
• Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
• Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
• We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
• We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

• We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
• As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
• We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all hotel and attraction experiences. Travelling on one of our coaches? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Below are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

• Alberta Health Services COVID-19 Public Health Recommendations for Hotels, Hostels, and Inns
• Government of Alberta Guidance for Restaurants, Cafes, Pubs, and Bars
• Government of Alberta Guidance for Outdoor Recreation
• Government of Alberta Guidance for Retail Businesses
• Restaurants Canada COVID-19 Reopening Best Practices
• Hotel Association of Canada Covid-19 Information
• CCOHS Covid-19 Tips for Work Camps
• Banff Lake Louise Tourism Covid-19 Resources