Banff Jasper Collection: Safety Promise

A few boats around a dock extending out on a calm lake below rocky mountains.

Safety First Is Our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this promise, we’ve continued to apply enhanced cleaning, training and anti-transmission practices in all of our operations, including in hotels and restaurants, at attractions and aboard vehicles.

No matter when you visit, ensuring everyone can enjoy the incredible places we operate in with absolute peace of mind remains a priority.

Enhanced Cleaning Program

We use Health Canada-approved cleaners in all our shared spaces.
All boats, buses, Ice Explorers, sightseeing tour vehicles and Brewster Express coaches will be cleaned with care daily.
In our hotels, we have stringent room cleaning protocols between each guest's stay.

You’ll also find hand sanitizer available at all Pursuit lodges, restaurants and attractions.
In staff spaces, we have improved and enhanced our cleaning protocols.

Rigorous Staff Training

Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
We have established protocols for staff illness reporting and management to help ensure healthy people stay that way.

We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.

Additional transmission-reducing tactics include optional personal protective equipment for staff, contactless payment and express check-outs have been applied wherever possible.

Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all hotels and attraction experiences. Travelling on one of our coaches? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

Working Together

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.