Banff Jasper Collection: Safety Promise

A few boats around a dock extending out on a calm lake below rocky mountains.

Safety First is our #1 Core Value

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

By order of the Government of Alberta, proof of COVID-19 vaccination or a negative COVID-19 PCR or rapid test result within 72 hours of your visit is required. This applies to all attractions, restaurants, transportation and most hotel facilities. Learn more

Enhanced Cleaning Program

We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared space. Cleaning will be frequent and thorough.
All boats, buses, Ice Explorers, sightseeing tour vehicles and Brewster Express coaches will be fully sanitized between outings.
In our hotels, we’ll remove unnecessary touchpoints and apply extra-stringent room cleaning protocols between each guest stay.

You’ll also find hand sanitizer stations at all property entrances, public spaces and near washrooms. For our lodging guests, we will offer disinfecting wipes or similar cleaning supplies.
In staff spaces, we have improved and enhanced our cleaning protocols.

Rigorous Staff Training

We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.

We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.

We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups, in open spaces and at washroom facilities.
All guests must wear a mask or face covering that covers the nose, mouth and chin in indoor spaces. Please bring your own mask to help reduce waste.

Some of our other transmission-reducing tactics include plexiglass barriers, personal protective equipment for staff, single-use menus, contactless payment and express check-outs applied wherever possible.
We will be screening our team members for illness at the beginning of each shift. Staff accommodations will also have restricted occupancy.

Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all hotels and attraction experiences during the 2021 summer season*. Travelling on one of our coaches this summer? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

*Cancellation Policy valid March 1, 2021 through to November 1, 2021.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.