Safety First and 99% Germ Free

Our commitment to the safety and well-being of guests and staff takes on added importance as we navigate the COVID-19 pandemic. That's why Pursuit has partnered with Lysol to provide industry-leading protection in the areas of hygiene and sanitation.

Backed by Lysol's scientifically proved products, protocols and delivery systems, we will continue to help ensure that guests and employees are healthy and safe.

Enhanced Cleaning Program

  • We have increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces. Cleaning of all these spaces will be frequent and thorough.
  • On our Ice Explorers and buses, we will engage in touch point cleaning after each outing.
  • You’ll also find hand sanitizer stations throughout the entire experience.
  • Staff will wear appropriate personal protective equipment
  • In staff spaces, we have improved and enhanced our cleaning protocols. We have removed chairs to promote social distancing in the lunchroom.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have established protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • All guests that are 13 years or older must wear a face mask that covers their mouth, nose and chin while on transportation, as required by the Alberta Government.
  • We have implemented one-way flow through the Skywalk experience.
  • To limit crowding at the ticket desk, we are strongly encouraging advanced online reservations.
  • Our enhanced signage guides guests to respect personal distance in all line-up areas.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone respects personal distance and flows through the spaces appropriately — particularly at line ups and washrooms.
  • The layout of our gift shop now allows for social distancing.
  • Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and contactless payment options.
  • Our team members will be self-screening for illness, and will need to disclose any illnesses prior to beginning their shift. We have also restricted occupancy at our staff accommodations.

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Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund. Travelling on one of our coaches? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

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