Please note that we are experiencing higher call volumes than normal with our call centre. Please visit our FAQs or fill out an inquiry form and one of our travel experts will reach out to you.

Safety First and 99% Germ Free

Our commitment to the safety and well-being of guests and staff takes on added importance as we navigate the COVID-19 pandemic. That's why Pursuit has partnered with Lysol to provide industry-leading protection in the areas of hygiene and sanitation.

Backed by Lysol's scientifically proved products, protocols and delivery systems, we will continue to help ensure that guests and employees are healthy and safe.

Enhanced Cleaning Program

  • We have increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces at Maligne Lake. Cleaning of all these spaces will be frequent and thorough.
  • In our boats, we will engage in thorough cleaning after each outing and an additional deep clean at the end of each day.
  • We’ll sanitize all rental boats and equipment after each use.
  • We’ll also sanitize touchpoints at the Boat House and docks hourly.
  • You’ll also find hand sanitizer stations throughout the experience, including in the Lake House, near washrooms, on our dock, in the boat house and in our retail store.
  • In staff spaces, we have improved and enhanced our cleaning protocols.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone respects personal distance and flows through the spaces appropriately — particularly in the giftshop, entrance to the Lake House, washrooms and on the dock.
  • Some of our other transmission-reducing tactics include plexiglass barriers, optional personal protective equipment and contactless payment options.

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Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund. Travelling on one of our coaches? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

Working Together

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

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