Pursuit's Covid Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe at our experiences so that the power of our places can shine through.

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Safety First is our #1 Core Value

 

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff.

Through this program, we will ensure that everyone feels safe when visiting Maligne Lake and that this unforgettable destination can continue to make a positive impact on our guests. When you decide to visit us, you can feel confident that you’ve made the right choice.

safe
SAFE: Ensure adequate physical distancing
  • We will reserve empty seats between groups on all Maligne Lake cruises.
  • Our boat capacities will be limited to a maximum of 50% occupancy.
  • We will be checking everyone's health and temperature before each tour begins. Face masks will be mandatory throughout the experience. Learn More
  • While on the tour, we will guide guests to maintain physical distancing in the boat and at Spirit Island.
  • To limit crowding on the dock, we will strongly encourage advanced reservations.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups, entrance to the Lake House, washrooms and on the dock.
  • When arriving at Spirit Island, boats will dock at separate docks. We’ll time boarding and disembarking to avoid overlap.
  • There will be one-way flow throughout the Lake House, with 50% occupancy within the building.
  • We have modified Lake House seating to ensure physical distancing is maintained.
  • We have relocated patio furniture to other areas to increase social distancing, whilst still maintaining seating options.
  • We will limit the Waffle Hut to only 10 patrons at a time and will provide a take-out service only.
  • We have altered giftshop layout to allow for social distancing.
  • Canoe, Kayak & Boat rental restrictions include:
    • Limited number of people inside the Boat House at any given time.
    • Only one boat at the dock at a time.
    • We’ll encourage guests to maintain a 2 metre distance between watercraft on the lake.
  • A member of our staff will manage washroom capacity to ensure there is adequate space.
  • Some of our other transmission-reducing tactics include Plexiglass barriers, personal protective equipment for staff and contactless payment options.
  • We will be screening our team members for illness at the beginning of each shift. We have also restricted occupancy in our staff accommodations.
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CLEAN: Heighten hygiene and sanitation protocols
  • We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces at Maligne Lake. Cleaning of all these spaces will be frequent and thorough.
  • In our boats, we will engage in thorough cleaning after each outing and an additional deep clean at the end of each day.
  • We’ll sanitize all rental boats and equipment after each use.
  • We’ll also sanitize touchpoints at the Boat House and docks hourly.
  • You’ll also find hand sanitizer stations throughout the experience, including in the Lake House, near washrooms, on our dock, in the boat house and in our retail store.
  • Staff will wear appropriate personal protective equipment.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We have implemented staggered lunch schedules and removed chairs to promote social distancing in the lunchroom.
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INFORMED: Rigourous staff training and communications
  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.
peace of mind
PEACE OF MIND: Taking a positive approach
  • We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.
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Cancellation Policy

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all attraction experiences.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Below are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

Questions? Contact our Local Experts

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

 
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