Safety First and 99% Germ Free

Our commitment to the safety and well-being of guests and staff takes on added importance as we navigate the COVID-19 pandemic. That's why Pursuit has partnered with Lysol to provide industry-leading protection in the areas of hygiene and sanitation.

Backed by Lysol's scientifically proved products, protocols and delivery systems, we will continue to help ensure that guests and employees are healthy and safe.

Enhanced Cleaning Program

  • Expect extra-stringent room cleaning protocols between each guest stay and high-frequency cleaning of all public spaces throughout the day.
  • We have introduced increased cleaning protocols with Health Canada-approved cleaners at all our shared spaces. Cleaning will be frequent and thorough.
  • We will offer all lodging guests disinfecting wipes or similar cleaning supplies.
  • We’ve removed all unnecessary touch points within our guest rooms and will rely on single-use guest amenities whenever possible.
  • We will disinfect amenities and touchpoints that remain in the rooms, such as the TV remote control, hairdryer, AC controls, light switches and doorknobs with a bleach solution.
  • We’ll clean all linens and towels between stays (even if left unused).
  • We have placed hand sanitizer stations at all property entrances, public spaces and near washrooms.
  • In staff spaces, we have improved and enhanced our cleaning protocols. We have removed chairs to promote social distancing in the lunchroom.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.

Peace of Mind

  • We believe travel makes the world a better place. It creates strong connections in unexpected ways, builds communities and strengthens our understanding and empathy. Now more than ever, it’s time we all work together.
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • All guests must wear face masks in public spaces that cover their mouth, nose and chin, as required by the Alberta Government. This excludes while you're in your hotel room.
  • We have applied Plexiglass barriers, contactless payment and express check-outs wherever possible.
  • In our public spaces, you'll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately—particularly at line ups, in open spaces and at washroom facilities.
  • Signage will guide guests to keep 2 metres apart at check in.
  • Personal protective equipment will be provided to all lodging staff; room cleaning staff will wear face mask and gloves when working in guest rooms.
  • To limit contact, we will not be providing cleaning for multiple night stays unless requested.
  • Our lobbies, lounges and reception areas will have reduced capacities. Seating will be reduced to promote physical distancing.
  • We will be screening our team members for illness at the beginning of each shift. We have also restricted occupancy at staff accommodations.

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Cancellation Policy

We have implemented a special policy that allows you to cancel up to 2 days before your trip for a full refund for all hotel experiences during the 2021 summer season*. Travelling on one of our coaches this summer? Cancel up to 24 hours before for Brewster Sightseeing Tours and up to 90 minutes before for Brewster Express trips.

*Cancellation Policy valid March 1, 2021 through to November 1, 2021.

Working Together

Our teams are diligently implementing these distancing and cleaning initiatives in collaboration with our local, provincial and federal organizations.

Here are some of the standards that we have drawn from to ensure our Safety Promise meets or exceeds health, industry and governmental recommendations and regulations. Since these best practices and regulations continue to evolve as new information is released, so too will our Safety Promise.

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