"We just did it. In April, we took them off the list and there's been zero push back,"
Maclaggan says this has resulted in a reduction of close to 10,000 straws every month. And it's just one of a handful of initiatives the team have put into place at the Banff Gondola.
While it can be easier and cheaper to stay with the old ways, the Gondola team is showing that these small steps aren't so daunting.
For these kind of culture-change initiatives, Maclaggan says it's important to stay positive. "We're about finding small successes in everything we do," he says.
And when you're on the top of a mountain in Banff National Park, taking even a small initiative is crucial.
"We're in a national park—people are respectful about leaving as little of a footprint as possible here," he says. "This is just one small example of the greater picture of reducing waste in the park."
Some other initiatives the Gondola Food and Beverage Team has taken to reduce plastics include:
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