The accessibility plan for Brewster Transportation has been prepared to meet the obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).
Brewster Transportation is committed to making our workplace, policies, programs, practices, and service as accessible as possible.
You can use the contact information listed below to ask us for a copy of our accessibility plan and our feedback process description in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 15 days.
Contact us:
In creating the Brewster Transportation Accessibility Plan our organization consulted people with disabilities.
We consulted an individual when creating the accessibility plans:
We identified the following barriers:
Accessibility awareness and training are not yet consistently embedded across all management and People functions.
Barriers may still exist for applicants who require accommodation during recruitment or onboarding.
Accessibility considerations should continue to be reflected in hiring communications and employment practices.
We will do the following to remove and prevent those barriers:
Maintain inclusive and accessible language in job postings, including accommodation information for applicants requiring support during the hiring process.
Continue requiring managers to complete accessibility training as part of onboarding.
Review recruitment and onboarding processes periodically to identify and remove barriers for applicants and employees with disabilities.
We identified the following barriers:
Office spaces may require further review to confirm full accessibility in areas such as washrooms, kitchens, and common spaces.
Temporary accommodation may not be fully accessible in all circumstances.
We will do the following to remove and prevent those barriers:
Conduct or update accessibility reviews of locations, including guest-facing and employee spaces, with assistance from qualified third parties where appropriate.
Identify improvements needed in facilities such as washrooms, kitchens, entrances, and pathways.
Where accessibility is required in temporary accommodations, make appropriate arrangements, including main-floor room access where available, and continue to assess further accommodation needs.
We identified the following barriers:
Some websites or digital content may not fully support accessibility features such as audio descriptions, transcripts, or other accessible design elements.
Accessibility information may not always be easy to locate online.
We will do the following to remove and prevent those barriers:
Continue improving website accessibility and digital communications.
Ensure website content directs guests and members of the public to contact Brewster Transportation for accessibility-related service requests and information.
Review online content periodically to identify opportunities to improve accessibility, usability, and clarity.
We identified the following barriers:
Accessibility policies and service information may not always be prominently displayed or easy to find.
Accessibility information may vary across products or services if not regularly reviewed for consistency.
We will do the following to remove and prevent those barriers:
Update frequently asked questions and service information to clearly explain accessibility options, including wheelchair-related policies and booking processes.
Provide direct contact information for guests requiring accessible transportation options.
Review websites, policy references, terms, and conditions to improve consistency across products and services.
We identified the following barriers:
Accessibility considerations are not always formally built into procurement documentation or evaluation processes.
We will do the following to remove and prevent those barriers:
Continue integrating accessibility considerations into procurement forms and internal review processes where goods, services, or facilities are being procured.
Encourage teams responsible for procurement to consider accessibility needs at the planning and approval stage.
Review procurement practices periodically to identify opportunities for improved accessibility screening.
We identified the following barriers:
Frontline teams may require continued training on how to support guests with accessibility needs.
Not all vehicles or services may be accessible in every circumstance.
Some guest information, such as tour commentary, may not be accessible in all formats.
Some sightseeing stops may present accessibility limitations due to the natural environment.
Policies relating to service animals and accessibility supports must remain clear and consistently communicated.
We will do the following to remove and prevent those barriers:
Continue developing and delivering accessibility training for frontline employees, including ticket office, check-in, and guest service teams.
Continue to provide wheelchair-accessible vehicle options where available and communicate any booking requirements, including advance notice requirements.
Where Brewster Transportation cannot provide an accessible vehicle directly, continue arranging a third-party accessible coach when possible.
Continue providing accessible alternatives to verbal tour commentary where available.
Clearly communicate accessibility limitations, options, and expectations for tours and stops.
Continue permitting service animals on board in accordance with applicable requirements.
Maintain accessibility training requirements for motor coach drivers.
Since the previous Accessibility Plan, Brewster Transportation has taken steps to improve accessibility, including:
Conducted an accessibility audit with the tourism workplace accessibility clinic.
Adding inclusive and accommodation-related language to job postings.
Requiring accessibility training for managers as part of onboarding.
Identifying the need for location reviews relating to physical environment.
Improving website and FAQ direction for accessibility-related inquiries.
Enhancing clarity around accessible coach booking processes.
Maintaining accessibility training expectations for motor coach drivers.
Confirming the use of accessible vehicles for staff transportation events where required.
Brewster Transportation recognizes that accessibility planning is ongoing and that additional work remains to identify and remove barriers.
Brewster Transportation is fully committed to enhancing accessibility across all aspects of its operations. This plan outlines our ongoing efforts to identify and remove barriers that individuals with disabilities may face, ensuring that we meet the requirements set by the Accessible Canada Act and the Accessible Canada Regulations. Through consultations with individuals with disabilities and various stakeholders, we have developed practical solutions to address issues in employment, built environments, information and communication technologies, program and service delivery, and transportation.
We are taking significant steps to create an inclusive environment by improving our policies, facilities, and services, and providing necessary accommodation. Brewster Transportation will continue to monitor our progress and engage with the community to ensure we are meeting the diverse needs of all individuals. We welcome feedback from the public and encourage anyone with accessibility concerns or suggestions to contact us using the details provided. Together, we can build a more accessible future for everyone.
We identified the following barriers:
Accessible transportation may be required for internal events or staff transportation needs.
We will do the following to remove and prevent those barriers:
Continue using wheelchair-accessible vehicles for staff events requiring transportation where such vehicles are available.
Brewster operates 14 accessible buses.
Consider accessibility needs in transportation planning for employee events and similar activities.
