Frequently Asked Questions

When choosing a departure time from the airport, it is essential to consider the time needed for customs and luggage. If you are arriving from outside Canada, allow 30 minutes for customs clearance and an additional 30–60 minutes for baggage claim. Our shuttles to Banff depart every 90 minutes from 9:30 AM to 8:00 PM, so ensure you have enough time to complete these processes before your scheduled departure. In case of flight delays, if you miss your transfer, we will move you to the next available schedule for free. If you arrive after the last shuttle of the day, contact us for a refund or to secure a seat on the first departure the next morning.

When selecting a departure time to travel to the airport, consider that the travel time from Banff to Calgary International Airport is approximately 2 hours, depending on road conditions. If you are being picked up from a hotel, note that the pickup time can be up to 1 hour earlier than the final departure time listed. Ensure you check all provided documentation for exact pickup times and locations. We recommend booking ahead to secure your seat. If your plans change, you can receive a full refund by contacting us before your scheduled shuttle time. Please be aware we may use taxis and/or vans to connect people to the bus for all departures from Banff.

Our motor coaches will generally pull up curbside or in front of the hotel. Please refer to the front desk of your requested hotel for the exact locations.

No. Unfortunately our motor coaches are not wheelchair accessible.

We do our best to offer Wi-Fi on most services, however due to the limited connectivity in certain mountain regions, some services may have limited or no Wi-Fi available.

All transfers will have pick-ups and drop-offs at various locations.

Yes. Brewster Express offers a transfer service to Stoney Nakoda Resort. Connecting transfers to Kananaskis are provided by the Pomeroy Kananaskis Mountain Lodge.

Please note: If you are NOT staying at the Pomeroy Kananaskis Mountain Lodge, a surcharge for the transfer will apply and is paid directly to the bell desk driver. If transfers to Edmonton are required, these can be booked through Alberta Bus.

Brewster Express does not provide travel service between Banff and Jasper during the winter months, however, we can book you on a Sundog Tours' daily transfer. These can be booked up to two days in advance online here or by phoning us on 1.800.760.6934.

Yes, subject to available luggage space. Please ensure that your equipment are transported in their proper protective bags (example, golf clubs in cases, bikes in boxes, etc.). Brewster Express will not be responsible for any damaged equipment or luggage.

Upon arrival at YYC – After collecting your checked luggage and entering the main arrivals hall, please proceed to the BREWSTER desk. It is located just beside exit door # 5 on the arrivals level.