Banff Jasper Collection

Frequently Asked Questions

Yes. BBQ lunch is provided at Emerald Lake Lodge. The BBQ will be a private group lunch that your driver or host guide will take you to. You will have the option of BBQ Chicken, Beef, or Vegetarian Burger served with Potato Salad and a Green Salad (Includes One Non-Alcoholic Drink).

This tour has several stops in Banff and Yoho National Parks. Highlights include the Bow Valley Parkway, Lake Louise, Moraine Lake, Valley of the Ten Peaks, Spiral Tunnels and Takakkaw Falls.

Stop times vary depending on the area. Approximately 30 minutes at Lake Louise, one hour at Emerald Lake Lodge where you can enjoy lunch. When Moraine Lake and Takkawaw Falls are not effected by seasonal road closures, the stops are 50 mins at Moraine, and one hour the Falls.

A camera is recommended as well as dressing in layers appropriate for the weather. You are welcome to bring snacks and drinks with you. If your tour ends in a location different from your departure location, be sure to bring along any necessary luggage.

We always recommend that you bring layers with you, even on those warm summer days since some sightseeing stops will be a little cooler than others. Wear some good walking shoes with grip; bring your camera, sunscreen and some light snacks.

No. Unfortunately our motor coaches are not wheelchair accessible.

Yes! Our sightseeing tours are a great way for families to experience the Canadian Rockies, with the exception of Taste and Explore, which is suited for guests 18 years and over.

Any children 5 and under sharing a seat with a paying adult will be free. If you require a separate seat for your infant 5 and under, the regular child rate will be charged.

Yes, our sightseeing tours that include food do offer different options that work for most restrictions.

  • Our Mountain, Lakes and Waterfalls tour includes a BBQ lunch that features a vegetarian, gluten free and/or vegan lunch option.
  • Our Columbia Icefield Discovery & Icefields Parkway Discovery tours includes a hot lunch buffet with options for vegetarian, vegan and gluten free meals.

If you have any dietary restrictions, please contact 1.866.360.8839 and one of our reservation agents can assist you further.

Yes. We ask that you make reservations at least 24 hours in advance to ensure availability.

We have several hotel partners that can accept payment and book your reservation for you. Check with the front desk about this option.

VISA and Mastercard are acceptable methods of payment online. Cash and debit payments are accepted at all Explore Rockies locations.

Full refunds are provided if cancellations are made at least 90 minutes in advance of your scheduled departure time.

These tickets must be purchased in person at least 30 minutes prior to departure and you must provide proof of residency to receive the discount. Some restrictions do apply — please ask when purchasing.

We have an all-new fleet of 56-seat luxury motor coaches that feature large windows providing unobstructed views, onboard washroom facilities, reclining seats, climate controlled temperatures, and onboard refreshments served. You will also have a professionally trained tour guide who has a wealth of information on the local area.

No, Wi-Fi will not be available on any of our sightseeing tours as we will be in areas without reception.

Wildlife sightings are very common in the National Park, but we cannot guarantee animal sightings. There are a lot of bears, moose, elk, big horn sheep, mountain goats, deer and more that share the parks with us and because they are in their natural habitat, their sightings are unpredictable.

Baggage liability is limited to $100 for loss or damage per passenger. We do not recommend leaving any high value items in luggage stored beneath the coaches in the luggage bins.  

No. Parks Canada requires all adult visitors to Canada’s national parks to buy a permit for the duration of their stay to support visitor services and facilities. Day Passes or a yearly Discovery Pass are available to buy in-person at Parks Canada's park gates and information centres in Banff and Jasper. Admission for youth 17 and under is free.

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