Banff Jasper Collection

Frequently Asked Questions

The ride up the Banff Gondola is approximately 8-minutes long in each direction. The track is about 1 mile long.

The Banff Gondola is located 2.5 km from Banff town centre.

From Banff Ave, head south towards the Bow Bridge. Make a left turn after the Bow Bridge onto Mountain Ave and keep to the right lane. Follow Mountain Ave to the very end where you will arrive at the Banff Gondola parking lot on your left.

During Summer, due to the limited parking available at the Banff Gondola, we recommend you take advantage of our free shuttle. The Banff Gondola Shuttle departs every 20 minutes from the Elk + Avenue Hotel (333 Banff Ave) between 9:20am to 5:40pm. The return shuttle to Downtown departs the Gondola from 9:35am to 5:55pm.

Alternatively, you can also take the Banff ROAM transit #1 which departs downtown Banff to the Banff Gondola every 40 minutes (one way cash fare: $2.00 per person)

Our gondola cars comfortably fit four adults. A young child or baby may be possible to make five.

Unfortunately, pets are not permitted on the gondola or in our facilities for the safety and comfort of our guests.

Yes. The Banff Gondola facilities are wheelchair accessible and easily accessed by those who are elderly, families with children, or less mobile.

We gladly provide handicapped parking within 30 meters of the entrance and ramp access into the building. All 4 levels within the summit complex are accessible by elevator. Seating can be found in all areas.

The gondola cabins come off the track to load and unload passengers, allowing our guests as much time as they require to board. The gondolas can accommodate most standard-sized manual and motorized wheelchairs, walking frames, and assistance devices.

Please note: Though our facilities are wheelchair accessible, the summit boardwalk is not as it consists of 368 shallow stairs each way.

Due to the limited space in the gondola and in the mountaintop facilities, strollers are unable to be taken to the summit.

Stroll along the ridgetop boardwalk where the views get better with every step, then warm up in our newly transformed, state-of-the-art upper terminal building. From new restaurants and interactive exhibits to a multi-sensory theatre and a breathtaking 360-degree rooftop observation deck, there are endless things to do at the Banff Gondola. Learn more here.

The best times to avoid crowds are anytime before 10:00 AM or after 6:00 PM.

A: Yes! A one way trip down on the Banff Gondola costs $31 in the summer (May 19 - October 9) Please note: if you would like the take the Banff Gondola up and hike down, you must purchase a full price ticket.

During the winter season it is free to ride the Banff Gondola down. Hikers need to be aware that the trail will be covered in snow/ice and need to have appropriate hiking gear suitable for winter conditions.

The hike will take approximately 1.5 to 2 hours to complete. The trail is approximately 5.5km and is on a clear, well-marked switchback style trail, beginning in the the parking lot of the Banff Upper Hot Springs. 

The Lower Terminal is 5194 feet (1583 metres) above sea level, the Upper Terminal is 7486 feet (2281 metres) above sea level and Sanson's Peak is approximately 10 meters above the Upper Terminal's altitude.

Yes. All group bookings must be made 48 hours in advance through our reservations team to be eligible for a discount. A group consists of 15 people or more.

The Banff Gondola is the perfect venue for group functions. Please contact our corporate and event management team and let us custom-build the perfect group function for you. Call 1.800.661.1750 or click here for more information

No, there is no skiing on Sulphur Mountain. Mount Norquay, Sunshine Village and Lake Louise are all popular ski resorts located inside the national park.

For the safety of our guests and staff, and due to size constraints, sporting equipment such as mountain bikes, skis, snowboards, sleds are not permitted on the Banff Gondola. If you are unsure, please contact the Banff Gondola. 

Parks Canada has designated all National Parks in Canada as “no drone zones” for recreational use. Fines apply – please leave your drone at home. (See Parks Canada for further details)

The cost of a taxi ride from the Banff Gondola to downtown Banff costs approximately $10 to $15.

There is a taxi phone at the end of the Explore Rockies counter located in the Lower Terminal which is a direct line to the local taxi company in Banff.

The local bus arrives at the Banff Gondola every 40 minutes. The cost is $2.00 per person and passengers will need to provide the correct change as no change will be given on the buses.

We have an extensive and exhaustive maintenance program and all of our lift safety systems are tested every morning before we open. We also run full tests once a year along with monthly inspections.

We are in the Spray Valley. The town of Banff is in the Bow Valley.

The gondola cars have emergency radios inside and these solar panels charge the batteries to the radios.

Lake Louise is 57 km or an approximate 40 minute drive.
The Columbia Icefield is 180 km or an approximate 2.5 hour drive.
Jasper is 227 km or an approximate 3.5 hour drive.
Calgary is 110 km or an approximate 1 hour drive.
Vancouver is 856 km or an approximate 12 hour drive.

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